Call centre operations are continually becoming more high tech, globally reaching, fast moving entities. Many large organisations choose to outsource call centre functions simply because it is such a highly specialised industry that changes quickly. As a highly developed industry, telemarketing is also highly regulated. There are simply far too many laws, regulations and expected codes of operation for most organisations to manage themselves.

The Australian Contact Centre recognises the importance of specialising in one industry. That is why The Australian Contact Centre remains focused purely on call centre operations and campaign management.

With experience across every aspect of call centre activity, including campaign design, database management, customer relationship management, technology, workflow management, regulatory compliance and human resources.  The Australian Contact Centre provides a truly diverse and complete understanding of how a successful call centre campaign is created and executed.

Every campaign is backed up by a highly experienced, industry specific team of professionals including researchers, recruiters, campaign managers, compliance experts and technology specialists. With the best technology and the best people, The Australian Contact Centre can produce effective, efficient and profitable call centre campaigns anywhere in the world.

The Australian Contact Centre has access to world class facilities in Australia and New Zealand, and with hundreds of staff, we are ready to deliver high volume campaigns when you are ready to receive the results.