The Australian Contact Centre Australian Privacy Principles Privacy Policy

The Australian Contact Centre respects the privacy of clients, consumers and visitors to our web site. We are committed to protecting any personal information we collect from you. We understand that the information we collect may be of a personal or confidential nature, and as such, The Australian Contact Centre has structured its privacy policy to comply with the Australian Privacy Principles.

What are the Australian Privacy Principles (APPs)?

The APP’s form part of the Privacy Amendment (Enhancing Privacy Protection) Act 2012, which are effective as of 12th March 2014. The APPs regulate the methods by which organisations can collect, keep, use, disclose and secure personal information. Under this Act, you have the right to know what information we hold about you, and you have the right to correct that information if it is inaccurate, incomplete, not current or not relevant. For more information on the Australian Privacy Principles, contact the Office of the Australian Information Commissioner (details below) or go to www.oaic.gov.au

What is personal information?

Personal information means any information that can personally identify you, or whereby any information makes your identity evident.

What information will The Australian Contact Centre collect?

The type of information we collect from you will depend on what products or services you express interest in. This may include your name and contact details, and it may be necessary for us to collect additional personal information including your address, financial status, age, income, and employment information.

It is The Australian Contact Centre’s intention to inform you that we are collecting personal information prior to collecting it, and we will always disclose to you the reason why we are collecting it. If we cannot practically do this prior to collecting the personal information, we will do it as soon as possible after collecting it.

How does The Australian Contact Centre collect and hold personal information?

The Australian Contact Centre may collect information via our web site and other electronic media, but our primary method of collecting information is via telephone. Personal information is stored electronically in a secured, access limited environment. Sensitive information (eg. Credit card details) will be used for the purpose for which it is collected and then destroyed. We generally do not store sensitive information.

Why will The Australian Contact Centre collect personal information from you?

The Australian Contact Centre will collect personal information from you for 3 main reasons:

• If you have requested information about products or services, we may need to send information to you, or;
• We may need to supply your details to a third party which supplies the products or services presented by The Australian Contact Centre, or;
• To send you information or updates about products or services which may be of interest to you based on the information you have provided

How can I access my personal information?

You are entitled to access personal information which The Australian Contact Centre holds about you, and to amend that information if it is incorrect. To do this, contact The Australian Contact Centre using the contact details listed below.

How can I complain about a breach of the APPs by The Australian Contact Centre?

If you believe that your privacy has been breached by The Australian Contact Centre, or we have misused or mistreated your personal information, you can lodge a complaint in writing to us using the contact details below, and all attempts will be made to resolve the matter promptly. If you are not satisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner using the contact details listed below.

What information will The Australian Contact Centre disclose?

We will not disclose your personal information to any third party, except where you would reasonably expect us to do so, or where the disclosure is for an activity related to the purpose for which your information was originally collected, or where required by law. If you submit one of the enquiry forms on the The Australian Contact Centre web site (www.australiancontactcentre.com.au), we may provide this information to a third party which provides the products or services you have enquired about.

Information collected which is not personally identifiable may be disclosed to third parties for these or other reasons. Although The Australian Contact Centre uses industry standard privacy practices, as the internet is not a 100% secure environment, The Australian Contact Centre does not express or imply any guarantee that information submitted via the web site is 100% secure.

It is possible that The Australian Contact Centre may disclose personal information to an overseas recipient. The only overseas recipient The Australian Contact Centre would possibly disclose information to is located in New Zealand, and is under agreement that any information provided will be handled in accordance with our Privacy Policy and in accordance with the APPs. The Australian Contact Centre takes responsibility for any information provided to any overseas recipient. Any information provided to an overseas recipient will be done in accordance with the APPs and this privacy policy.

Internet Cookies

This web site may use “cookies”, which are small files placed on your hard drive, and are generally used to track your navigation while using our web site. You can disable cookies at any time in your internet browser, however this may effect certain functions and accessibility while using the web site. Generally, cookies used on the The Australian Contact Centre web site are “session cookies”, which means they are deleted from your browser once you leave the web site.

Contact details

Office of the Australian Information Commissioner

G.P.O. Box 5218
Sydney , NSW. 2001
Phone: 1300 363 992
Fax: +61 2 9284 9666
Email: enquiries@oaic.gov.au
Website: www.oaic.gov.au

The Australian Contact Centre

Privacy Officer
PO Box 7167
GC Mail Centre, QLD. 9726
Email: contact@australiancontactcentre.com.au