We leave no stone unturned
Services
Cold calls, hot leads, and everything in between.
Telemarketing
Right from the outset we will get to know you, your business, your industry and what you want to achieve. We will spend the necessary time to fully understand what it is you would like to promote, who your target market is, what your objectives are and how to incorporate you call centre activity with your existing marketing mix.
Your telemarketing activities will become a crucial part of your marketing, so the more we know about you and your business, the better fit we will be
Our telemarketing services consist of:
- World class call centres with world class technology
- Experienced, highly trained call agents
- NLP Based scripting to guide agents through every call
- Demographics and call data selection
- Quality control
- Digital voice recordings for every call
- Redundancies in staffing and technology
- Up-to-the-minute reporting, securely viewable from anywhere in the world
- Outbound and inbound campaigns anywhere in the world
Data
With more than 25 years experience across numerous sectors within sales and marketing industry, we intimately understand the critical importance of market research in order to execute a successful direct marketing campaign – it needs to target the right people.
Once we have identified a profile of your ideal client, The Australian Contact Centre has a database of over 7 Million Unique B2C contacts and 1.2 million B2B contacts that has been carefully managed for exclusive use by our clients. If your requirements call for a more defined database The Australian Contact Centre will approach its existing broker network to locate and recommend the best available data set for your campaign and utilise these contacts to purchase the data at wholesale rates.
Alternatively, The Australian Contact Centre prides itself on working with existing managed databases. Your client base is one of your biggest assets and The Australian Contact Centre is positioned with the knowledge on how to grow and nurture that database to keep it producing, if your campaign requires the use of your internal client database, you can be assured that it will be handled within a full reportable secure environment.
The Australian Contact Centre Data Services Include
- Secure file transfer services to keep your data protected
- Data research – geographically and demographically
- Targeted managed data
- Profile data recommendations
- Data purchasing
- Data cleansing
- Data enhancement, initiating smarter use of data
- Database management
- Data matching
Data
With more than 25 years experience across numerous sectors within sales and marketing industry, we intimately understand the critical importance of market research in order to execute a successful direct marketing campaign – it needs to target the right people.
Once we have identified a profile of your ideal client, The Australian Contact Centre has a database of over 7 Million Unique B2C contacts and 1.2 million B2B contacts that has been carefully managed for exclusive use by our clients. If your requirements call for a more defined database The Australian Contact Centre will approach its existing broker network to locate and recommend the best available data set for your campaign and utilise these contacts to purchase the data at wholesale rates.
Alternatively, The Australian Contact Centre prides itself on working with existing managed databases. Your client base is one of your biggest assets and The Australian Contact Centre is positioned with the knowledge on how to grow and nurture that database to keep it producing, if your campaign requires the use of your internal client database, you can be assured that it will be handled within a full reportable secure environment.
The Australian Contact Centre Data Services Include
- Secure file transfer services to keep your data protected
- Data research – geographically and demographically
- Targeted managed data
- Profile data recommendations
- Data purchasing
- Data cleansing
- Data enhancement, initiating smarter use of data
- Database management
- Data matching